{"id":1175,"date":"2024-09-29T19:39:29","date_gmt":"2024-09-29T19:39:29","guid":{"rendered":"https:\/\/staroseldemo.utopianews.eu\/?page_id=1175"},"modified":"2025-08-19T17:33:42","modified_gmt":"2025-08-19T15:33:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/starosel.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id=\"fws_6acade64acea8\"  data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"12%\" data-bottom-percent=\"12%\"  class=\"wpb_row vc_row-fluid vc_row full-width-content vc_row-o-equal-height vc_row-flex vc_row-o-content-middle parallax_section zindex-set right_padding_25pct left_padding_25pct right_padding_tablet_20pct right_padding_phone_24px left_padding_tablet_20pct left_padding_phone_24px\"  style=\"padding-top: calc(100vw * 0.12); padding-bottom: calc(100vw * 0.12);  z-index: 10;\"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer using-image\" ><div class=\"row-bg viewport-desktop using-image using-bg-color\" data-parallax-speed=\"fast\" style=\"background-image: url(https:\/\/starosel.com\/wp-content\/uploads\/2024\/09\/OI6nUJC5RvqgBI9JufyS.jpg); background-position: left top; background-repeat: no-repeat; background-color: #ffffff; \"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div style=\"\" class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding right_margin_8px left_margin_8px inherit_tablet inherit_phone\" data-using-bg=\"true\" data-border-radius=\"3px\" data-padding-pos=\"right\" data-has-bg-color=\"true\" data-bg-color=\"#ffffff\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap column-bg-layer\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\" style=\"opacity: 1; background-color: #ffffff;\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div id=\"fws_6acade64ad824\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row\"  style=\"padding-top: 3%; padding-bottom: 3%; \"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col child_column centered-text no-extra-padding inherit_tablet inherit_phone\"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"nectar-responsive-text font_size_desktop_3vw font_size_tablet_5vw font_size_phone_8vw font_line_height_1-1 nectar-link-underline-effect\"><h3>FAQ<\/h3>\n<\/div>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div><div class=\"toggles accordion toggles--minimal-shadow\" data-br=\"20px\" data-starting=\"default\" data-style=\"minimal\"><div class=\"toggle extra-color-2\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"nectar-inherit-h4 toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus-circle\"><\/i>What time is check in and check out?<\/a><\/h3><div><div class=\"inner-toggle-wrap\"><div class=\"nectar-responsive-text font_size_min_14px font_size_max_20px font_size_desktop_1-1vw font_line_height_1-6 nectar-link-underline-effect\"><p>Check-in starts from 15:00 h and check-out is until 12:00 h.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"nectar-inherit-h4 toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus-circle\"><\/i>Can I choose a specific room, view or floor?<\/a><\/h3><div><div class=\"inner-toggle-wrap\"><div class=\"nectar-responsive-text font_size_min_14px font_size_max_20px font_size_desktop_1-1vw font_line_height_1-6 nectar-link-underline-effect\"><p>You can request if you have specific requirements for a specific room, view or floor, which we will comply with based on the availability of the premises.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"nectar-inherit-h4 toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus-circle\"><\/i>What does the room price include?<\/a><\/h3><div><div class=\"inner-toggle-wrap\"><div class=\"nectar-fancy-ul font_size_min_14px font_size_max_20px font_size_desktop_1-1vw font_line_height_1-6\" data-list-icon=\"dot\" data-animation=\"false\" data-animation-delay=\"0\" data-spacing=\"5px\" data-alignment=\"left\"> \n<ul>\n<li>Overnight stay<\/li>\n<li>The corresponding board food<\/li>\n<li>Wine tour<\/li>\n<li>Access to two spas with a variety of mineral water pools and an abundance of premium spa facilities<\/li>\n<li>Internet<\/li>\n<li>Travel insurance<\/li>\n<li>Resort fee<\/li>\n<li>9% VAT<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"nectar-inherit-h4 toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus-circle\"><\/i>What type of catering do you offer?<\/a><\/h3><div><div class=\"inner-toggle-wrap\"><div class=\"nectar-responsive-text font_size_min_14px font_size_max_20px font_size_desktop_1-1vw font_line_height_1-6 nectar-link-underline-effect\"><p>Depending on the room type, the price may include bed and breakfast or half board. An additional charge for half board is also possible.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"nectar-inherit-h4 toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus-circle\"><\/i>Do you allow pets?<\/a><\/h3><div><div class=\"inner-toggle-wrap\"><div class=\"nectar-responsive-text font_size_min_14px font_size_max_20px font_size_desktop_1-1vw font_line_height_1-6 nectar-link-underline-effect\"><p>Pets with good hygiene habits up to 3 kg are allowed in all hotel areas of the complex. For pets above this weight and up to 15 kg \u2013 only in the \"Starosel\" hotel. The additional fee for pets is 25 BGN (12.78 EUR)\/night, and animals are not allowed in the SPA centers and indoor restaurants.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"nectar-inherit-h4 toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus-circle\"><\/i>Is the water in the pools mineral?<\/a><\/h3><div><div class=\"inner-toggle-wrap\"><div class=\"nectar-responsive-text font_size_min_14px font_size_max_20px font_size_desktop_1-1vw font_line_height_1-6 nectar-link-underline-effect\"><p>The complex is supplied with mineral water from the mineral spring located 7 km away from Starosel.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"toggles accordion toggles--minimal-shadow\" data-br=\"20px\" data-starting=\"default\" data-style=\"minimal\"><div class=\"toggle extra-color-2\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"nectar-inherit-h4 toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus-circle\"><\/i>What is the water temperature in the pools?<\/a><\/h3><div><div class=\"inner-toggle-wrap\"><div class=\"nectar-responsive-text font_size_min_14px font_size_max_20px font_size_desktop_1-1vw font_line_height_1-6 nectar-link-underline-effect\"><p>The water in the pools is between 29 and 36\u00b0C depending on the pool.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"nectar-inherit-h4 toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus-circle\"><\/i>Can outside visitors use the spa facilities?<\/a><\/h3><div><div class=\"inner-toggle-wrap\"><div class=\"nectar-responsive-text font_size_min_14px font_size_max_20px font_size_desktop_1-1vw font_line_height_1-6 nectar-link-underline-effect\"><p>External visitors can also use the spa facilities for an additional fee.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"nectar-inherit-h4 toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus-circle\"><\/i>Are there charging stations for electric vehicles at Wine and SPA complex \"Starosel\"?<\/a><\/h3><div><div class=\"inner-toggle-wrap\"><div class=\"nectar-responsive-text font_size_min_14px font_size_max_20px font_size_desktop_1-1vw font_line_height_1-6 nectar-link-underline-effect\"><p class=\"translation-block\">Yes, at Wine and SPA complex \"Starosel\" we have <strong data-renderer-mark=\"true\">two charging stations<\/strong> for electric vehicles, which are available to our guests.<\/p>\n<p>Our supplier \u2013 EV Point, provides reliable and fast charging stations for electric vehicles with 4 stations with a power of 7.4 kW, 1 station with 11 kW and 1 station with 22 kW.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"nectar-inherit-h4 toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus-circle\"><\/i>What activities are there in the hotel?<\/a><\/h3><div><div class=\"inner-toggle-wrap\"><div class=\"nectar-fancy-ul font_size_min_14px font_size_max_20px font_size_desktop_1-1vw font_line_height_1-6\" data-list-icon=\"dot\" data-animation=\"false\" data-animation-delay=\"0\" data-spacing=\"5px\" data-alignment=\"left\"> Among the most preferred activities are the wine tour, wine tastings and winemaking. <\/div><\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"nectar-inherit-h4 toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus-circle\"><\/i>What extra activities are there for children?<\/a><\/h3><div><div class=\"inner-toggle-wrap\"><div class=\"nectar-responsive-text font_size_min_14px font_size_max_20px font_size_desktop_1-1vw font_line_height_1-6 nectar-link-underline-effect\"><p>The complex has a children's center, as well as a modern playground in the yard, next to it is our zoo with an abundance of animal species.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"nectar-inherit-h4 toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus-circle\"><\/i>Do you offer gift vouchers?<\/a><\/h3><div><div class=\"inner-toggle-wrap\"><div class=\"nectar-responsive-text font_size_min_14px font_size_max_20px font_size_desktop_1-1vw font_line_height_1-6 nectar-link-underline-effect\"><p>Yes, gift vouchers valid for 6 months are available.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"nectar-inherit-h4 toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus-circle\"><\/i>How can I cancel a reservation?<\/a><\/h3><div><div class=\"inner-toggle-wrap\"><div class=\"nectar-responsive-text font_size_min_14px font_size_max_20px font_size_desktop_1-1vw font_line_height_1-6 nectar-link-underline-effect\"><p>Please contact us at email address <a href=\"mailto:hotel@starosel.com\">hotel@starosel.com<\/a>, so that our team can offer you the most suitable option according to the cancellation conditions.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"\u0427\u0435\u0441\u0442\u043e \u0437\u0430\u0434\u0430\u0432\u0430\u043d\u0438 \u0432\u044a\u043f\u0440\u043e\u0441\u0438 \u0412 \u043a\u043e\u043b\u043a\u043e \u0447\u0430\u0441\u0430 \u0435 \u043d\u0430\u0441\u0442\u0430\u043d\u044f\u0432\u0430\u043d\u0435\u0442\u043e \u0438 \u043d\u0430\u043f\u0443\u0441\u043a\u0430\u043d\u0435\u0442\u043e?\u041d\u0430\u0441\u0442\u0430\u043d\u044f\u0432\u0430\u043d\u0435\u0442\u043e \u0437\u0430\u043f\u043e\u0447\u0432\u0430 \u043e\u0442 15:00 \u0447., \u0430 \u043d\u0430\u043f\u0443\u0441\u043a\u0430\u043d\u0435\u0442\u043e \u0435 \u0434\u043e 12:00 \u0447. \u041c\u043e\u0433\u0430 \u043b\u0438 \u0434\u0430 \u0438\u0437\u0431\u0435\u0440\u0430 \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u0430 \u0441\u0442\u0430\u044f, \u0438\u0437\u0433\u043b\u0435\u0434 \u0438\u043b\u0438 \u0435\u0442\u0430\u0436?\u041c\u043e\u0436\u0435\u0442\u0435 \u0434\u0430...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1175","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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